Refund Policy

Valid Return and Refund Eligibility

Our store provides a unified 60-day return and refund window for all products purchased on fjallravenusshop.com, calculated from the official order delivery completion date. All unused, unwashed, undamaged outdoor pants, parkas, jackets, backpacks and Kanken gear with complete original packaging, labels and accessories are eligible for return and refund applications within the valid period. Products damaged by personal wearing, improper use, artificial damage, missing original labels or damaged packaging will not qualify for full refund services. We implement unified return standards for all global users without regional differentiation, ensuring equal after-sales service rights for every customer worldwide. All return and refund applications must be submitted via our official support email to obtain formal review qualifications.

Standard Refund Processing Cycle and Method

After customers submit valid return applications and complete product return delivery, our professional after-sales team will conduct product inspection and verification promptly. Once the returned goods meet the return eligibility standards, we will initiate the official refund process immediately. The unified refund processing cycle is 5 to 10 working days, and all refund funds will be returned through the original payment method used for order settlement. All refund transactions are settled in unified USD currency, consistent with the order payment standard. Customers can consult our support team at any time to query the refund progress, and we will timely synchronize the fund arrival status after the refund process is completed to ensure transparent and visible after-sales processing.

Refund Service Rules and Supplementary Explanations

All orders on our platform enjoy global free shipping services, and no additional shipping fees or hidden handling fees will be deducted from eligible refund amounts. For partial return of multi-item orders, we will calculate the refund amount proportionally according to the unit price of returned products without extra charges. In case of individual refund delays caused by system synchronization or bank processing reasons, users can contact our official support team to urge and check the progress. We strictly abide by the 60-day return window and 5-10 day refund processing cycle, standardize every refund link, and adhere to fair and transparent service principles to fully protect the legitimate consumption rights of all global customers.