Terms of Purchase

Order Acceptance and Eligibility

These Terms of Purchase govern all product purchase transactions conducted on fjallravenusshop.com for outdoor pants, parkas, jackets, backpacks, and Kanken gear. By completing an order submission and payment, customers confirm that they are eligible to make purchases, hold valid payment credentials, and agree to abide by all store shopping rules and service policies. We reserve the right to verify order information and customer eligibility to prevent abnormal transactions, fake orders, and improper purchasing behaviors. All orders are subject to final confirmation from our warehouse and operation team, and we may cancel or suspend orders in cases of abnormal payment information, false delivery details, or suspected risky transactions to protect platform and user interests. Every valid order represents a formal shopping agreement between the customer and our official store.

Pricing and Payment Rules

All product prices displayed on fjallravenusshop.com are denominated in unified USD currency, with all tax and price details clearly displayed on product pages and order settlement pages. There are no hidden fees, additional surcharges, or unexpected logistics costs for any valid order, as we provide permanent global free shipping for all customers. Customers must complete full payment through the supported official payment channels to activate order processing, and unpaid orders will not enter the shipment scheduling queue. We conduct real-time price updates and product inventory adjustments according to stock status and platform operation needs. In case of accidental price display errors or inventory system anomalies, we will contact customers for timely communication and provide reasonable solutions including order adjustment or cancellation.

Order Modification and Cancellation Rules

Customers are allowed to apply for order modification or voluntary order cancellation before our team completes order shipment within the 1-3 working day processing window. Modifiable content includes delivery address adjustment and minor order information correction, while product style, size, and quantity changes are subject to inventory verification. Once the order has been packed and shipped, no voluntary cancellation requests will be accepted, and users can only process returns in accordance with our official 60-day Refund Policy. We standardize all order modification and cancellation processes to ensure fair treatment for all global customers. Any order adjustment applications need to be submitted via our official support email, and our team will review and respond to requests within a reasonable time frame to maintain orderly transaction processing.